Management Office Partial Opening June 15th
Debbie P • June 8, 2020
The staff will be returning, but we will remain closed to the public for the time being.
As New Hampshire businesses continue to slowly open, our office will slowly reopen as well by having all staff members return to work on the 15th. The office will remain closed to the public for the time being for everyone's safety.
Since we have been shut down, the residents and our team have been working together very successfully by using the tenant portals, our property management software, emails and even voicemail. Feel free to call us starting the 15th, and we promote the use of our email, info@twinpondsnashua.com. If you email info@twinpondsnashua.com, the entire team will receive your email. In turn, we will promptly reply.
Nothing has changed as far as rental payments go. The best way to pay is always online using your portal. If for some reason you have not signed up, let us know. We will gladly send you a link and let you know how to use it.
A HUGE thank you goes out to our maintenance team that put themselves in harms way to ensure the 1,000'2 of residents and over 400 apartments were taken care of during the pandemic. All essential maintenance has been handled since the shut down and our maintenance staff has continued to handle more than we ever could have asked during these uncertain and sometimes scary times. We ask that you be patient with any non-essential work orders that remain open as we will be playing catch up for quite some time.
IMPORTANT: In the very near future, we will be entering every apartment throughout the community. We need to change filters, clean filters, clean dryer vents, perform sprinkler system and fire panel inspections throughout the community. These things are done to ensure your safety, comfort and efficiency of your air conditioning systems.
If you tested positive for Covid-19, you were exposed to the virus or you may not be feeling well now, please let us know. It is important as these mandatory maintenance items
are tended to that we are aware of any health concerns.
Thank you for being such an amazing, multi-family community to manage.
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The office will be closed on Monday, February 16th
Trash update for the Villa residents. We sure wish we had more to tell you, but after hours on the phones and emails that got hardly anywhere, this is all we can tell you.
Due to Martin Luther King, Jr. Day falling on our regularly, scheduled pick up day, the Villas curbside trash will be delayed by one day. Your trash will be picked up on Tuesday the 20th then again on Thursday. Please do not bring your trash to curb too early. It should be brought out by 8:00am on the morning of pick up, not the evening before. Your normal schedule is Monday and Thursday, unless there is a holiday. We have been fining residents for bringing their garbage to the curb any other times than Monday or Thursday mornings due to the animals ripping into the bags and scattering the garbage all over. To avoid fines, simply bring the trash out the morning of. We are asking that everyone abide by these simple procedures to avoid any issues. If you do need to dispose of something outside of the Villa pick up times, please feel free to use the compactor or the stationary dumpster for larger items. If using the stationary dumpster, be sure to walk the items all the way to the back of the container so that others may dispose of large items too. Thank you.
Wishing You a Meaningful and Hope-Filled New Year
Merry Christmas and Happy Holidays from Our Community to Yours
The Villa curbside trash will be picked up on Friday morning after Christmas.
Everyone at Twin Ponds would like to wish all of you a wonderful Thanksgiving.
Halloween will be celebrated in Nashua on Friday, October 31st from 6pm to 8pm. If you live in one of the multi-family buildings, you cannot leave your porch light on for our little trick-or-treaters. Just print the photo below and put it on your door to let the little ghouls and goblins know you have goodies. If your kids are a little older and they are going out on their own, please show them this post so they are not knocking on doors without this sign on it. The Courtyards and the Villas have porch lights so this only applies for the three-story, multi-family buildings. Be sure to drive a little slower on Halloween and have a safe and fun Halloween.
Main water lines are scheduled to be flushed.
The Pool is Closed For The Season
