Property Management Never Sleeps
Debbie P • May 8, 2020
Things are different but still being done.
Dear Residents of Twin Ponds,
We hope you and your families continue to be safe during this strange and unpredictable time. It seems like it has been forever since this whole thing started, but it is important for you to know we are still here until the stay-at-home order has been lifted.
The health and safety of our residents, employees and community as a whole are our primary concern. Our office remains closed but all aspects of property management are being handled with the exception of non-essential maintenance.
If you need to communicate with us, please continue to email either the appropriate person or by using info@twinpondsnashua.com. The entire property management team will receive your email if you send it to info@twinpondsnashua.com. If you would prefer to call, please call us at 603-888-2242 and listen for the appropriate extension. The voicemail is checked constantly throughout the day.
The biggest change during this time is how routine maintenance is handled. We feel it is very important to “lay low” and minimize contact with one another for everyone's safety. We continue to ask our residents to handle as many of their own non-emergency calls as they can during this time. If you need small parts or materials, submit a maintenance request and we will gladly drop it off at your apartment. If you need any assistance handling your own, small maintenance, let us know. We can gladly call you or even FaceTime you to assist.
As far as emergencies go, we are here for you 24/7. We will be checking voicemail every hour throughout every day, from 8:30am and 4:30pm. If you have an emergency anytime that cannot wait to be heard during our hourly voicemail check-ins, please contact our regular emergency line at 1-617-785-2001 any time of the day. Some examples of emergencies are no heat, no hot water, leaks, fire, etc.
Rent is still being collected as if we were open and in accordance with your lease. If your personal circumstances require and you absolutely must pay your rent late, it is your responsibility to contact Management and propose a payment plan to remedy the situation.
If you are not set up through the portal, we encourage you to get set up so that you do not have to venture out and use paper checks. Making payments online using your checking account and routing number are free! If you wish to be set up, let us know and we will send you an email or text with the link. The portal is very easy to use. We can show you how!
During the partial shut-down, we are still not accepting packages. It is extremely important that you set up your own deliveries according to how you wish to receive them.
Thank you from the bottom of our hearts for being such an amazing community. Without you, this difficult time could have been a disaster and really turned Twin Ponds at Nashua upside down. Instead, we have seen the opposite. Residents are helpful, kind and respectful of the changes and most importantly, one another. THANK YOU!
Our entire staff will continue working hard behind the scenes to ensure you receive the property management you deserve. A HUGE thank you goes out to the hard working maintenance staff that has been physically present the entire time. We are forever thankful for your work and love of the community!
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The office will be closed on Monday, February 16th
Trash update for the Villa residents. We sure wish we had more to tell you, but after hours on the phones and emails that got hardly anywhere, this is all we can tell you.
Due to Martin Luther King, Jr. Day falling on our regularly, scheduled pick up day, the Villas curbside trash will be delayed by one day. Your trash will be picked up on Tuesday the 20th then again on Thursday. Please do not bring your trash to curb too early. It should be brought out by 8:00am on the morning of pick up, not the evening before. Your normal schedule is Monday and Thursday, unless there is a holiday. We have been fining residents for bringing their garbage to the curb any other times than Monday or Thursday mornings due to the animals ripping into the bags and scattering the garbage all over. To avoid fines, simply bring the trash out the morning of. We are asking that everyone abide by these simple procedures to avoid any issues. If you do need to dispose of something outside of the Villa pick up times, please feel free to use the compactor or the stationary dumpster for larger items. If using the stationary dumpster, be sure to walk the items all the way to the back of the container so that others may dispose of large items too. Thank you.
Wishing You a Meaningful and Hope-Filled New Year
Merry Christmas and Happy Holidays from Our Community to Yours
The Villa curbside trash will be picked up on Friday morning after Christmas.
Everyone at Twin Ponds would like to wish all of you a wonderful Thanksgiving.
Halloween will be celebrated in Nashua on Friday, October 31st from 6pm to 8pm. If you live in one of the multi-family buildings, you cannot leave your porch light on for our little trick-or-treaters. Just print the photo below and put it on your door to let the little ghouls and goblins know you have goodies. If your kids are a little older and they are going out on their own, please show them this post so they are not knocking on doors without this sign on it. The Courtyards and the Villas have porch lights so this only applies for the three-story, multi-family buildings. Be sure to drive a little slower on Halloween and have a safe and fun Halloween.
Main water lines are scheduled to be flushed.
The Pool is Closed For The Season
