Property Management Never Sleeps

Debbie P • May 8, 2020

Things are different but still being done.

Dear Residents of Twin Ponds,

We hope you and your families continue to be safe during this strange and unpredictable time. It seems like it has been forever since this whole thing started, but it is important for you to know we are still here until the stay-at-home order has been lifted.

The health and safety of our residents, employees and community as a whole are our primary concern. Our office remains closed but all aspects of property management are being handled with the exception of non-essential maintenance.

If you need to communicate with us, please continue to email either the appropriate person or by using info@twinpondsnashua.com. The entire property management team will receive your email if you send it to info@twinpondsnashua.com. If you would prefer to call, please call us at 603-888-2242 and listen for the appropriate extension. The voicemail is checked constantly throughout the day.

The biggest change during this time is how routine maintenance is handled. We feel it is very important to “lay low” and minimize contact with one another for everyone's safety. We continue to ask our residents to handle as many of their own non-emergency calls as they can during this time. If you need small parts or materials, submit a maintenance request and we will gladly drop it off at your apartment. If you need any assistance handling your own, small maintenance, let us know. We can gladly call you or even FaceTime you to assist.

As far as emergencies go, we are here for you 24/7. We will be checking voicemail every hour throughout every day, from 8:30am and 4:30pm. If you have an emergency anytime that cannot wait to be heard during our hourly voicemail check-ins, please contact our regular emergency line at 1-617-785-2001 any time of the day. Some examples of emergencies are no heat, no hot water, leaks, fire, etc.

Rent is still being collected as if we were open and in accordance with your lease. If your personal circumstances require and you absolutely must pay your rent late, it is your responsibility to contact Management and propose a payment plan to remedy the situation.

If you are not set up through the portal, we encourage you to get set up so that you do not have to venture out and use paper checks. Making payments online using your checking account and routing number are free! If you wish to be set up, let us know and we will send you an email or text with the link. The portal is very easy to use. We can show you how!

During the partial shut-down, we are still not accepting packages. It is extremely important that you set up your own deliveries according to how you wish to receive them.

Thank you from the bottom of our hearts for being such an amazing community. Without you, this difficult time could have been a disaster and really turned Twin Ponds at Nashua upside down. Instead, we have seen the opposite. Residents are helpful, kind and respectful of the changes and most importantly, one another. THANK YOU!

Our entire staff will continue working hard behind the scenes to ensure you receive the property management you deserve. A HUGE thank you goes out to the hard working maintenance staff that has been physically present the entire time. We are forever thankful for your work and love of the community!

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